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December 7, 2023

Secretary and Customer care Officer 

Job description

  • Maintain the incoming and outgoing correspondences of the Sector;
  • Manage the agenda of the Executive Secretary;
  • Receive clients’ queries and direct them to the right personnel;
  • Keep the Sector’s store and manage flux on a daily basis;
  • Prepare logistics for meetings held at the Sector level.
  • Develop a quality system of aggregated and disaggregated data consolidation in matters related to Socio-Economic Status of the Sector, ensure its regular updating;
  • Consolidate quantitative data on all activities performed by the Sector where applicable and ensure its dissemination;
  • Avail data to support planning and decision-making at the Sector level;
  • Consolidate reports on all activities performed by the Sector against the local plan.

Minimum Qualifications

  • Advanced Diploma in Secretarial Studies0 Year of relevant experience
  • Bachelor’s Degree in Public Administration0 Year of relevant experience
  • Bachelor’s Degree in Administrative Sciences0 Year of relevant experience
  • Bachelor’s Degree in Management0 Year of relevant experience
  • Bachelor’s Degree in Communication0 Year of relevant experience
  • Advance Diploma in Office Management0 Year of relevant experience
  • Bachelor’s Degree Social Work0 Year of relevant experience
  • Bachelor’s Degree in Marketing0 Year of relevant experience
  • Bachelor degree in Sociology0 Year of relevant experience

Competency and Key Technical Skills

  • Integrity
  • Strong critical thinking skills and excellent problem solving skills.
  • Inclusiveness
  • Accountability
  • Communication
  • Teamwork
  • Client/citizen focus
  • Professionalism
  • Commitment to continuous learning
  • Knowledge of office administration
  • Communication skills
  • Interpersonal skills
  • Time management skills
  • Computer Skills
  • Organizational Skills
  • Book Keeping Skills
  • Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage

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