Front Desk Officer
Job description
Direct customers and clients to their destination;
Provide quality customer service on every call;
Issue visitor passes, observing and reporting any unusual or suspicious persons or activities;
Communicate clearly and effectively with clients;
Answer visitors’/customers’ enquiries about MINICT and its products or services;
Manage customers’ feedback by holding and updating customers book;
Make sure that suggestion box is well maintained;
Ensure that customer feedback and inquiries are submitted to her/his supervisor for analysis and reporting or feedback where necessary;
Receive when requested files addressed to MINICT and orient them to the concerned services;
Ensure that the budget for keeping lobby place clean and organized is timely done and submitted to concerned unit;
Provide technical specifications to procurement unit for reception and lobby procurement purpose;
Make follow up with concerned units for making sure that all required information and support is provided to keep the reception place up to date.
Minimum Qualifications
- Bachelor’s Degree in Communication0 Year of relevant experience
- Bachelor’s Degree in Public Relations0 Year of relevant experience
- Advance Diploma in Office Management0 Year of relevant experience
- Bachelor’s Degree in Office Management0 Year of relevant experience
- Advanced Diploma in Communication0 Year of relevant experience
- Advanced Diploma in Public Relations0 Year of relevant experience
- Advanced Diploma in Marketing0 Year of relevant experience
- Advanced Diploma in Customer Relations0 Year of relevant experience
- Bachelor’s Degree in Marketing0 Year of relevant experience
- Bachelor’s Degree in Customer Relations0 Year of relevant experience
- Bachelor’s Degree in Hospitality Management0 Year of relevant experience
- Advanced Diploma in Hospitality Management0 Year of relevant experience
Competency and Key Technical Skills
- Integrity
- Strong critical thinking skills and excellent problem solving skills.
- Inclusiveness
- Accountability
- Communication
- Teamwork
- Client/citizen focus
- Professionalism
- Commitment to continuous learning
- Resource management skills
- Analytical skills
- Problem solving skills
- Decision making skills
- Time management skills
- Risk management skills
- Results oriented
- Digital literacy skills
- Knowledge of customer service practices
- Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
